# MOBILE APP PRIVACY POLICY
The Urban Steam mobile application ("the App") is owned and operated by Urban Steam.
This policy, together with our Mobile Terms and Conditions, explain how we may use
information we collect about you, as well as your rights over any personal information we
hold about you. Please read this policy and our Mobile Terms and Conditions carefully; by
using the App you confirm to have understood and agreed to them.
## Information we collect about you through the App
We collect information about you when you:
* register to use the App;
* attempt to "check in" to one of our venues;
* upload a profile photo.
## Using your information
Collecting personal information in the App (name, email address, date of birth) helps us to
better understand what you need from us. We use your information to:
* improve the functionality and performance of the App;
* personalize our services to you;
* tell you about important changes to the App and related services, and
* manage promotions, competitions, customer surveys and questionnaires.
Your personal information is safe with us and will never be released to third party companies
for their marketing purposes.
The App captures your geographic location when you attempt to "check in" to one of our
venues. We do this to identify which venue you are in or near to allow you to pay using the
app, and to provide an enhanced visit experience (for example, through digital loyalty cards).
We will only capture this information with your consent.
The App also captures basic usage metrics to help us identify any problems and to make
improvements in the future. These metrics also help us understand how people use the App
and how many people use the different functions within the App.
## Information We Capture
- Geographic location
We provide enhanced venue visit experiences when you choose to "check in" to one of our
venues, and allow you to pay using the App
Your geographic location is not associated with any personally identifiable information
You may prevent the App from accessing your device's location services, or turn off the
location services of your Mobile Device. Doing so will impact the App and prevent you from
enjoying an enhanced venue experience
- Data you share with us (Including information you give us when signing up, and information
which is shared automatically such as Device ID, and IP address)
We use this data to log you in to the App and it helps us understand our customers better
and potentially present you with offers and promotions
Your data is stored in an encrypted database and transferred over a secure network
connection
You decide which data you do and do not share with us. If you ask us to, we will update,
correct or delete any data which you give to us.
- Data you share with us if you log on through Facebook (Including your gender, date of
birth, profile photo)
We use this data to log you in to the App, and it helps us understand our customers better
and potentially present you with offers and promotions
Your data is stored in an encrypted database and transferred over a secure network
connection
You decide which data you do and do not share with us. If you ask us to, we will update,
correct or delete any data which you give to us.
- Your profile photo
Your profile photo is used in store to verify your identity
Your profile photo is just stored on the App and is not shared.
If you ask us to, we will update, correct or delete your profile photo. However, you must have
a profile photo if you wish to use the App to pay for your purchases.
- Your purchase history
We use your purchase history to send you personalized offers, and analyze which products
are most likely to interest you
Your data is stored in an encrypted database and transferred over a secure network
connection
We need to collect your purchase history in order to give you the benefit of personalized
offers through the app. We will delete our records of your individual purchase history if you
ask us to.
## Storing your Information
We will only store your information for as long as we need it to deliver the services available
through the App. If you ask us to, or if you delete your account, we will delete the information
linked to your account which can identify you personally, including your profile photo and
personal details.
## Marketing and research
If you agree, we may contact you:
* with offers and information about Urban Steam products or services.
* for customer research, e.g. to help improve our service.
Of course, the choice is entirely yours, but if you say you do not want to receive marketing
information from us this will prevent you from receiving great offers or promotions that may
be of interest to you. You can ask us to stop contacting you for marketing and/or research
purposes by following the instructions in any such communication or by emailing us at
.
## Disclosing your information
We will never disclose your information to anyone outside of Urban Steam except where we
have your consent; where we are required or permitted to do so by law; to other companies
who provide a service to us for which we need to disclose some of your information; or any
successors in title to our business.
If we ever transfer your personal information to countries outside the European Economic
Area we will ensure that appropriate security measures are taken. Accessing your
information
To obtain a copy of the information we hold about you, email us at info@urbansteam.com
Please confirm any details to help us identify and locate your information. If any of the
details are incorrect, let us know and we will amend them.
## Changes to our policy
This policy replaces all previous versions and is correct as of July 2018. We reserve the right
to change the policy at any time.
## Contacting us
If you have any queries, please contact us at info@urbansteam.com