# MOBILE APP PRIVACY POLICY

 

The Urban Steam mobile application ("the App") is owned and operated by Urban Steam.

This policy, together with our Mobile Terms and Conditions, explain how we may use

information we collect about you, as well as your rights over any personal information we

hold about you. Please read this policy and our Mobile Terms and Conditions carefully; by

using the App you confirm to have understood and agreed to them.

## Information we collect about you through the App

We collect information about you when you:

* register to use the App;

* attempt to "check in" to one of our venues;

* upload a profile photo.

 

## Using your information

 

Collecting personal information in the App (name, email address, date of birth) helps us to

better understand what you need from us. We use your information to:

* improve the functionality and performance of the App;

* personalize our services to you;

* tell you about important changes to the App and related services, and

* manage promotions, competitions, customer surveys and questionnaires.

Your personal information is safe with us and will never be released to third party companies

for their marketing purposes.

The App captures your geographic location when you attempt to "check in" to one of our

venues. We do this to identify which venue you are in or near to allow you to pay using the

app, and to provide an enhanced visit experience (for example, through digital loyalty cards).

 

We will only capture this information with your consent.

The App also captures basic usage metrics to help us identify any problems and to make

improvements in the future. These metrics also help us understand how people use the App

and how many people use the different functions within the App.

 

## Information We Capture

 

- Geographic location

We provide enhanced venue visit experiences when you choose to "check in" to one of our

venues, and allow you to pay using the App

 

Your geographic location is not associated with any personally identifiable information

 

You may prevent the App from accessing your device's location services, or turn off the

location services of your Mobile Device. Doing so will impact the App and prevent you from

enjoying an enhanced venue experience

 

- Data you share with us (Including information you give us when signing up, and information

which is shared automatically such as Device ID, and IP address)

 

We use this data to log you in to the App and it helps us understand our customers better

and potentially present you with offers and promotions

 

Your data is stored in an encrypted database and transferred over a secure network

connection

 

You decide which data you do and do not share with us. If you ask us to, we will update,

correct or delete any data which you give to us.

 

- Data you share with us if you log on through Facebook (Including your gender, date of

birth, profile photo)

 

We use this data to log you in to the App, and it helps us understand our customers better

and potentially present you with offers and promotions

 

Your data is stored in an encrypted database and transferred over a secure network

connection

 

You decide which data you do and do not share with us. If you ask us to, we will update,

correct or delete any data which you give to us.

 

- Your profile photo

 

Your profile photo is used in store to verify your identity

Your profile photo is just stored on the App and is not shared.

If you ask us to, we will update, correct or delete your profile photo. However, you must have

a profile photo if you wish to use the App to pay for your purchases.

 

- Your purchase history

 

We use your purchase history to send you personalized offers, and analyze which products

are most likely to interest you

 

Your data is stored in an encrypted database and transferred over a secure network

connection

 

We need to collect your purchase history in order to give you the benefit of personalized

offers through the app. We will delete our records of your individual purchase history if you

ask us to.

## Storing your Information

 

We will only store your information for as long as we need it to deliver the services available

through the App. If you ask us to, or if you delete your account, we will delete the information

linked to your account which can identify you personally, including your profile photo and

personal details.

## Marketing and research

 

If you agree, we may contact you:

* with offers and information about Urban Steam products or services.

* for customer research, e.g. to help improve our service.

 

Of course, the choice is entirely yours, but if you say you do not want to receive marketing

information from us this will prevent you from receiving great offers or promotions that may

be of interest to you. You can ask us to stop contacting you for marketing and/or research

purposes by following the instructions in any such communication or by emailing us at

info@eclecticbars.co.uk

.

## Disclosing your information

 

We will never disclose your information to anyone outside of Urban Steam except where we

have your consent; where we are required or permitted to do so by law; to other companies

who provide a service to us for which we need to disclose some of your information; or any

successors in title to our business.

 

If we ever transfer your personal information to countries outside the European Economic

Area we will ensure that appropriate security measures are taken. Accessing your

information

 

To obtain a copy of the information we hold about you, email us at info@urbansteam.com

 

Please confirm any details to help us identify and locate your information. If any of the

details are incorrect, let us know and we will amend them.

## Changes to our policy

This policy replaces all previous versions and is correct as of July 2018. We reserve the right

to change the policy at any time.

## Contacting us

If you have any queries, please contact us at info@urbansteam.com